Refund Policy

Effective date: 1 November 2026 · version 2026-11-01

Plans are monthly subscriptions. Here is when we refund them.

1. First charge

The first charge of a plan is refunded in full if you ask within 14 days of that charge and no model has been built on the plan.

2. Renewals and cancelling

Renewals are not refunded automatically. Cancelling stops future charges, and the plan stays active until the end of the month you paid for. Once a model has been built on a plan, section 1 no longer applies to its first charge: the cost of generating a model is incurred immediately.

3. When something is wrong on our side

If a model cannot be built from your photos even after the included rebuilds, or an item's page, link or QR does not work because of us, we fix it by hand, or that item stops counting toward your plan. If the failure is on our side, we may also refund that month. A model that is built but does not look the way you hoped is covered by rebuilds (Terms, section 4), not by a refund, unless it is unusable.

4. How refunds are made

Email [email protected] from your account address with the Paddle transaction id (on your receipt). Refunds are made by Paddle to the original payment method, usually within 5 to 10 business days. Nothing in this policy limits your rights under the Israeli Consumer Protection Law or other mandatory law.

5. Greetings bought before October 2026

The refund rules in force when you bought your greeting still apply to it: a full refund if the greeting could not be created or its link did not work; no refund because the greeting looked different than imagined or because the recipient's phone does not support AR; and the end of the one-year availability is not a defect. The archived policy is at /landing/legal/versions/.