Refund Policy

Effective date: 17 September 2026 · version 2026-09-17

HoloAR greetings are personalised digital content created from your own video. HoloAR is operated by Netanel Huri, Israel. Here is how refunds work.

When you get a full refund

• The greeting could not be created (an error after payment) and a retry does not fix it.
• The greeting link does not work at all during its one-year period and we cannot fix it within 3 business days of you telling us.
• You paid and did not receive the greeting.
• You were charged more than once for the same greeting.

In these cases we refund the full amount, no questions asked.

When a refund is not automatic

Once a greeting has been created and delivered, the digital content has been supplied and personalised for you, so a refund is not automatic. The AR view depends on the recipient's phone, browser and lighting, and a regular video version is always included; a different look on a particular phone is not a fault. The end of the one-year hosting period, which is shown before purchase and on the result page, is not a fault either.

That said, if you are unhappy for any reason, email us within 14 days of purchase and we will look at it. We would rather refund than have you feel you paid for something that did not work for you.

How to ask

Email [email protected] with the greeting link (or the QR code) and a short description. Because our orders are processed by Paddle.com as Merchant of Record, you can also contact Paddle directly at https://paddle.net. Refunds are made to the original payment method, usually within 5 to 10 business days.

Consumer rights

This policy does not limit rights you have under applicable consumer law, including the Israeli Consumer Protection Law and, for EU/UK buyers, the statutory rights for digital content.